Free Next Day Delivery Spend £80
Free Returns
Free Standard Delivery Spend £35

We use a range of couriers to get your new clothes to you including Royal Mail, Hermes, Parcelforce, DPD and DHL. In some areas the courier we use might pass your shipment onto a local delivery service. For customers using International Royal Mail services, please click here to check delivery times on Royal Mail's official website as certain territories are subject to customs delays.

 Please note: Due to social distancing guidelines and staffing within our warehouse due to the ongoing pandemic, there might occasionally be slight delays in shipping your order. However, we are doing everything we can to meet our proposed delivery times. For anyone experiencing delays, we will have your order on its way as soon as we possibly can. To get in touch, please feel free to contact admin@11degrees.com  We thank you in advance for your understanding.

 


United Kingdom

 

GREAT BRITAIN

-Standard Delivery - £3.95   Free Above £35

- Express Delivery - £5.95    Free Above £80

For more information, see below:

Standard delivery

(The majority of orders are sent with Hermes or Royal Mail Tracked 48 and are usually delivered within 2-3 working days from the date of dispatch. If your order is larger than 61cm x 46cm x 46cm, we reserve the right to upgrade your delivery to a premium service. If your order is smaller than 35.3cm x 25cm x 2.5cm, we reserve the right to send the order on a Royal Mail Large Letter Service). Please note that all delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your order in good time, we cannot guarantee a delivery date for this service)

 Express delivery: Next Working Day (GB) - £5.95, Free above £80

(Next Working Day Delivery within England Scotland or Wales. Order must be completed by 4pm Monday to Friday for delivery on the next working day. Any next day orders completed after 4pm on Friday up to 4pm Monday will be delivered on Tuesday. Deliveries are made Monday to Friday, excluding bank holidays)**

 

 

NORTHERN IRELAND: SHIPPING AS NORMAL TO NORTHERN IRELAND

Standard Delivery - £3.95, Free above £35

(The majority of orders are sent with Royal Mail Tracked 48 and are usually delivered within 2-3 working days from the date of dispatch. If your order is larger than 61cm x 46cm x 46cm, we reserve the right to upgrade your delivery to a premium service. If your order is smaller than 35.3cm x 25cm x 2.5cm, we reserve the right to send the order on a Royal Mail Large Letter Service). Please note that all delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your order in good time, we cannot guarantee a delivery date for this service)

 

 

REPUBLIC OF IRELAND: Please visit our EU website to continue shopping if you are in the Republic of Ireland. Click here.

 

Republic of Ireland

 

REPUBLIC OF IRELAND: Please visit our EU website to continue shopping if you are in the Republic of Ireland. Click here.

A lot has changed this year following Brexit and as a result, we've had to move fast to ensure Irish customers can shop with 11 Degrees with no issues! We're really sorry for any confusion, but so you are clear: 

-Irish customers will be able to shop on 11degrees.com/eu as this is fulfilled from within the EU and will ensure no import charges, duties or delays are faced!

-Irish customers will not be able to purchase on 11degrees.com as orders from here are fulfilled from our UK warehouse.

So, if you are in the Republic of Ireland and ready to shop, please click here!

Asia

 

UNITED ARAB EMIRATES (الإمارات)

Express Delivery (UAE) - £15, Free above £120

(Express delivery to the UAE. DHL Express Delivery - approximately 2-3 working days delivery service)

 

 

JAPAN (日本)

Express Delivery (Japan) - FREE

(Express delivery to Japan. Express Delivery - approximately 2-3 working days delivery service)

 

Australia and New Zealand

 

AUSTRALIA

Express Delivery - Free

 (Approximately 2-4 working days service)

 

 

NEW ZEALAND

Express Delivery - £15, Free above £120

(Express delivery to New Zealand - Approximately 4-5 working days service) 

 

EUROPE- Visit our EU website (link below)

For all orders into Europe, please visit our EU website. Click here. 


 

AUSTRIA (Österreich)

Standard Delivery - £8.95, Free above £85

(Approximately 3-4 working days for delivery)

 

 

BELGIUM (België | Belgique)

Standard Delivery - £8.95, Free above £85

( Approximately 2-3 working days for delivery) 

 

DENMARK (Danmark)

Standard Delivery - £8.95, Free above £85

(Approximately 3-4 working days for delivery)

 

 

FINLAND (Suomi)

Express Delivery - £15, Free above £150

(Approximately 1-2 working days for delivery) 

 

FRANCE

Standard Delivery - £8.95, Free above £85

(Approximately 2-3 working days for delivery)

 

 

GERMANY (Deutschland)

Standard Delivery - £5.95, Free above £70

 (Approximately 2-3 working days for delivery)

 

 

GREECE (Ελλάδα)

Express Delivery - £15, Free above £120

(Express Delivery - approximately 1-2 working days for delivery)

 

 

ITALY (Italia)

Standard Delivery - £8.95, Free above £85

(Approximately 2-3 working days for delivery) 


 

NETHERLANDS (Nederland)

Standard Delivery - £5.95, Free above £70

(Approximately 2-4 working days for delivery)

 

 

NORWAY (Norge)

Standard Delivery - £8.95, Free above £85

(Express Delivery - approximately 1-2 working days for delivery)

 

POLAND (Polska)

Standard Delivery - £8.95, Free above £85

(Approximately 2-3 working days for delivery) 

 

 

PORTUGAL

Standard Delivery - £8.95, Free above £85

(Approximately 3-4 working days for delivery)

 

RUSSIA (Россия)

Free Standard Delivery 

(Sent with Royal mail and delivered by the National Postal Service of Russia - Approximately 3-10 working days for delivery)

 

 

SLOVAKIA (Slovenská republika)

Standard Delivery - £8.95, Free above £85

(Delivery Approximately 3-4 working days for delivery)

 

 

SPAIN (España)

Please click here to visit our Spanish website. 

Standard Delivery - £5.95, Free above £70

(Approximately 2-4 working days delivery service)

 

 

SWEDEN (Sverige)

Standard Delivery - £8.95, Free above £85 


 

SWITZERLAND (Schweiz | Svizzera | Suisse)

Standard Delivery - £8.95, Free above £85

 

EUROPE (OTHER) - £8.95, Free above £85

For all other countries within Europe.  Parcels are delivered by your local postal service and will require a signature.  Delivery times will vary depending on your location.

 

North America

 

CANADA

Standard Delivery - £4, Free above £65

(Approximately 3-6 working days delivery service)

 

 

UNITED STATES OF AMERICA

Express Delivery - £6.99
Free when you spend £80

(Approximately 1-3 working day delivery service. Next Day delivery is available to many territories but orders should be placed by 3pm GMT, Monday to Friday) 

 

(for all other countries, please refer to ‘Rest of World’)

REST OF WORLD

Standard Delivery - £4.99, Free above £70.

International orders are sent via Royal Mail taking an estimated 1 - 10 working days to arrive (delivery times will vary depending on your location). Parcels are delivered by your local postal service and will require a signature.

FURTHER INFORMATION

 

TRANSIT TIMES & DELIVERY DATES

Transit times listed are approximate, dispatch times can vary depending on busy periods and we recommend that you check the basket/checkout page for estimated dispatch and delivery times for your order.

Please note that all standard delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your delivery in good time, we cannot guarantee a delivery date for this service.

 

 

DELIVERY NOTES

A signature may be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery or collect from your local depot.

If the courier is unable to deliver your order due to insufficient/incorrect address details, missed delivery or refusal of the parcel, the order may be returned to ourselves. Upon receipt we will issue a store credit for the cost of the goods only, if a refund is preferred please contact us at admin@11degrees.co.uk

For your security, first-time orders may only be shipped to the cardholder's billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.

 

 

RESOLVING ISSUES

Should an error occur with any part of your order we will of course resolve this issue. We do ask that you contact us within 2 days of receiving your order, via email to: admin@11degrees.com or via the contact form on the website to inform us of our error. Please ensure that you retain all of the packaging from your order and the invoice included within your parcel. Failure to retain these details will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution. Any delivery discrepancies must be reported to us within 7 working days of the specified delivery date, failure to do so may result in us not being able to investigate and prevent us being able to arrange a solution.  

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