Japan (日本) - Standard delivery: free - Express delivery: £10, free above: £120

CUSTOMS/IMPORT DUTIES

If you order Products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact the local customs office in the jurisdiction within which delivery is to take place for further information before placing your order Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined, and it is your responsibility to make yourself aware of such laws and regulations. We will not be liable for any breach by you of any such laws.

11 Degrees UK

DELIVERY DETAILS

We use a range of couriers including Royal Mail, Evri, Parcelforce, DPD and DHL. For UK Next Day Delivery, order before 11pm, 7 days per week. We also offer a Click and Collect option to UK customers which is available in both standard and next day. Please be aware that on Bank Holidays, there may be some minor delays to dispatch.

During busy periods next-day delivery services might temporarily be unavailable, and standard deliveries can take up to 3 working days longer than stated below.

First order with 11 Degrees? Enjoy FREE standard delivery on us. Simply create an account, log in and place your order. Your delivery discount will automatically apply.

United Kingdom

Standard delivery

Standard delivery: £3.99

Free above: £60
Delivery times: 2 to 3 business days

Express deliveries

Next-day delivery: £5.99
Free above: £100
Delivery times: 1 business day (subject to ordering by midnight)

Click and collect

Click and collect: £1.99
Free above: £60
Delivery times: 2 to 3 business days

Next-day click and collect: £2.99
Free above: £100
Delivery times: 1 business day (subject to ordering by midnight)

Transit times listed are approximate, dispatch times can vary depending on busy periods and we recommend that you check the basket/checkout page for estimated dispatch and delivery times for your order.

Please note that all standard delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your delivery in good time, we cannot guarantee a delivery date for this service.

DELIVERY NOTES

A signature may be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery or collect from your local depot.

If the courier is unable to deliver your order due to insufficient/incorrect address details, missed delivery or refusal of the parcel, the order may be returned to ourselves. Upon receipt we will issue a store credit for the cost of the goods only, if a refund is preferred, please contact us at hello@11degrees.com.

For your security, first-time orders may only be shipped to the cardholder's billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.

RESOLVING ISSUES

Should an error occur with any part of your order we will of course resolve this issue. We do ask that you contact us within 2 days of receiving your order, via email to: hello@11degrees.com or via the contact form on the website to inform us of our error. Please ensure that you retain all of the packaging from your order and the invoice included within your parcel.

Failure to retain the enclosed invoice will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution. Any delivery discrepancies must be reported to us within 7 working days of the specified delivery date, failure to do so may result in us not being able to investigate and prevent us being able to arrange a solution.

For any questions regarding delivery, please contact us by emailing: hello@11degrees.com.

Please click here for returns.