We get it – sometimes something just doesn’t fit right. If you’re not 100% happy with your order, you’ve got 28 days to send it back for a full refund.

⚠️ UPDATE ⚠️ | From 26th April 2025, return postage will no longer be covered by 11 Degrees. This helps us manage costs and continue improving our products and service.


What Can Be Returned?

To be eligible for a return, your items must:

- Be returned within 28 days of purchase;
- Be unworn, unused, and in sellable condition;
- Have original tags still attached

We’re all for trying things on, but please don’t use them unless you’re keeping them.

We can’t accept returns that are worn, washed, damaged, stained, or smell of aftershave, deodorant or smoke.

Returning a faulty item? No worries – we’ll cover the return cost if there’s a genuine fault with your gear.


How to Return Your Order:

1 - Package up your goods as neatly as you can, making it easy for our staff to process.
2 - Head to the Returns Portal and enter your order details.
(Improved Returns Portal coming soon)
3 - Fill out required information and collect shipping label / QR code for presentation at the post office. Send the goods to us and we'll process the return; we'll send you a notification via email.
4 - Keep your proof of postage until your return is processed.

Refunds:

Once your return arrives and is approved, we’ll process your refund within 5 working days. Funds will be returned to your original payment method.

- Shipping charges, duties, and taxes are non-refundable.
- Please allow 3-5 business days for your refund to process.

From the 26th April, the customer is responsible for the cost of returns postage.

Exchanges:

Exchanges are not currently offered by 11 Degrees at this time.


Need Help?

Our customer service team is always happy to help. Just drop us a line at hello@11degrees.com