We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at hello@11degrees.com.

Customers are responsible for arranging and paying for their own return postage. We do not provide prepaid return labels or cover the cost of returning an item unless the item is faulty, damaged, or incorrect.

Once your return has been approved, please send it to:

Recipient: 11 Degrees, Chilli Apparel Ltd.
Address: Unit 4A, Vauxhall Trading Estate, Greg Street, Reddish, SK5 7BR

We recommend using a tracked delivery service and keeping your proof of postage until your return has been received and processed.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return has been received and accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at hello@11degrees.com.