FREE UK & IE DELIVERY ON ALL ORDERS £25 +
Free UK & IE delivery on all orders £25 +
next working day delivery available until 4pm
11% student discount available

Returning an unwanted item?

We understand that sometimes the item/s you’ve ordered just aren't for you and you want to return these to us for a refund.


We happily accept returned items that are in their original condition, subject to the item/s being returned to us as per the rules below, please note these rules don’t affect your statutory rights:

  • We aim to process your return within 2-3 working days of receiving your order back to our warehouse, however please note that we do allow up to 14 working days during busier periods. You will receive an email when we receive your return and a follow-up email once we have processed your return.

  • If you return an item requesting a refund within 14 days of receiving your order, we will give you a refund by way of the original payment method, please note if you use the ASDA toyou returns service £4.00 will be deducted from your refund amount to cover these costs.

  • You can make your own arrangements through any postal carrier, but we recommend you choose a service who can deliver to a PO Box address and provide you a proof of postage receipt as until the parcel reaches us, this is your responsibility. If you require any further address details, please contact our Customer Service Team who will be happy to help.

We understand that you’re going to try on your items as you would in a shop, however we are unable to accept items back which are damaged, worn, stained or in an unsuitable condition for resale. Original tags must still be attached to the item for us to accept your return. Please ensure you are not wearing makeup, deodorant, perfume/aftershave or tanning lotions when trying on your new items. All items are inspected upon return, if an item is deemed unsuitable to accept as a return we may have to return this item back to your default delivery address. There are a few items which we are unable to accept returns for hygiene reasons, if we are unable to accept this item back to ourselves this will be listed in the product description.

Returning a Faulty or Incorrect item?

We always do our best to ensure that your items arrive with you as expected, unfortunately sometimes you may find that there is an error with your order, please be assured that we do aim to resolve any issues with faulty/incorrect items as soon as possible. Please accept our sincere apologies for any errors or faults and contact our Customer Service team as soon as possible with:

  • Your Order Number

  • The name or code of the faulty/incorrect item

  • A description of the fault/error and a photo if possible

Should an error occur with any part of your order we will of course resolve this issue. We do ask that you contact us within 2 days of receiving your order, via email to: admin@11degrees.co.uk or via the contact form on the website to inform us of our error.

Please ensure that you retain all of the packaging from your order and the invoice included within your parcel. Failure to retain the enclosed invoice/packaging will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution. Please note that we do require for any faulty items to be returned before a replacement or refund can be issued.

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