FREE UK & IE DELIVERY ON ALL ORDERS £25 +
Free UK & IE delivery on all orders £25 +
next working day delivery available until 4pm
11% student discount available

FAQ's

Would I be able to change my order?

We may be able to change your order but please note this is dependent on what point your order is up to in our dispatch process. 

Would I be able to add to my order?

Unfortunately, once you have placed your order we would be unable to add any additional items to it. You would need to place a new order.

Would I be able to cancel my order?

Depending on where your order is in our dispatch process we may be able to cancel your order for you. Please contact us as quickly as possible.

How can I place an order?

All orders have to be placed online or through our app, we are currently unable to process orders over the phone.

I didn't add a discount code, can I do so now?

Once you have placed your order we wouldn't be able to add or amend any discount codes.

What is Klarna and am I eligible for Buy Now Pay Later?

For any Klarna related queries, please click here

How long until my order arrives?

At the checkout screen we will show you delivery timescales for all applicable delivery methods

What delivery services do you offer?

For any queries regarding delivery such as timescales, prices etc please click here

How do I return an order and what is your return policy?

Please click here for all return information

If you still need to contact us, please email admin@11degrees.co.uk or click here to use our 'contact us' form

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