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FAQ's

Would I be able to change my order?

We may be able to change your order but please note this is dependent on what point your order is up to in our dispatch process. 

Would I be able to add to my order?

Unfortunately, once you have placed your order we would be unable to add any additional items to it. You would need to place a new order.

Would I be able to cancel my order?

We do aim to pick and pack your order as quick as we can and therefore we're not always able to cancel your order once your purchase has been confirmed.

Depending on where your order is within our dispatch process we may be able to cancel this for you. Please contact us as soon as possible and we will do our best to help. 

If we are unable to cancel your order you can always make a return in line with our returns policy.

How can I place an order?

All orders have to be placed online or through our app, we are currently unable to process orders over the phone.

I didn't add a discount code, can I do so now?

Once you have placed your order we wouldn't be able to add or amend any discount codes.

What is Klarna and am I eligible for Buy Now Pay Later?

For any Klarna related queries, please click here

How long until my order arrives?

At the checkout screen we will show you delivery timescales for all applicable delivery methods

What delivery services do you offer?

For any queries regarding delivery such as timescales, prices etc please click here

How do I return an order and what is your return policy?

Please click here for all return information

If you still need to contact us, please email admin@11degrees.co.uk or click here to use our 'contact us' form

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