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Orders are shipped via Royal Mail, DPD and DHL, in some areas the courier may pass the shipment onto a local delivery service.


United Kingdom & Republic of Ireland

 

GREAT BRITAIN

Standard Delivery (UK) - £3.95 (Free on orders over £25)

(The majority of orders are sent with Royal Mail Tracked 48 and are usually delivered within 2-3 working days from the date of dispatch. If your order is larger than 61cm x 46cm x 46cm, we reserve the right to upgrade your delivery to a premium service. If your order is smaller than 35.3cm x 25cm x 2.5cm, we reserve the right to send the order on a Royal Mail Large Letter Service). Please note that all delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your order in good time, we cannot guarantee a delivery date for this service)

DPD Next Working Day Delivery (GB) - £5.95

(Next Working Day Delivery within England Scotland or Wales. Order must be completed by 4pm Monday to Friday for delivery on the next working day. Any next day orders completed after 4pm on Friday up to 4pm Monday will be delivered on Tuesday. Deliveries are made Monday to Friday, excluding bank holidays)**

Guaranteed Saturday Delivery - £7.50

(Guaranteed Saturday delivery within England, Scotland or Wales. Orders must be placed by 4pm on Friday for delivery on the following Saturday)**

Guaranteed Sunday Delivery - £7.50

(Guaranteed Sunday delivery within England, Scotland or Wales. Orders must be placed by 4pm on Friday for delivery on the following Sunday)**

 

 

NORTHERN IRELAND

Standard Delivery (UK) - £3.95 (Free on orders over £25)

(The majority of orders are sent with Royal Mail Tracked 48 and are usually delivered within 2-3 working days from the date of dispatch. If your order is larger than 61cm x 46cm x 46cm, we reserve the right to upgrade your delivery to a premium service. If your order is smaller than 35.3cm x 25cm x 2.5cm, we reserve the right to send the order on a Royal Mail Large Letter Service). Please note that all delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your order in good time, we cannot guarantee a delivery date for this service)

DPD Standard Delivery (ROI) - £6.95

(Delivery within the Republic of Ireland by DPD and are usually delivered within 2-3 working days from the date of dispatch. Deliveries are made Monday to Friday, excluding bank holidays)

Ireland Next Working Day Delivery - £13.17

(Next Working Day Delivery within Northern Ireland - Orders must be placed by 3pm Monday to Friday for delivery the next working day. Deliveries are made Monday to Friday, excluding bank holidays)

 

 

REPUBLIC OF IRELAND

Standard Delivery (ROI) - £6.49 (Free on orders over £25)

The majority of orders are sent with Royal Mail and are usually delivered within 2-3 working days from the date of dispatch. If your order is larger than 61cm x 46cm x 46cm, we reserve the right to upgrade your delivery to a premium service. Please note that all delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your order in good time, we cannot guarantee a delivery date for this service)

DPD Standard Delivery (ROI) - £6.95

(Delivery within the Republic of Ireland by DPD and are usually delivered within 2-3 working days from the date of dispatch. Deliveries are made Monday to Friday, excluding bank holidays)

Ireland Next Working Day Delivery DHL - £13.17 

(Next Working Day Delivery within the Republic of Ireland - Orders must be placed by 3pm Monday to Friday for delivery the next working day. Deliveries are made Monday to Friday, excluding bank holidays)

Asia

 

UNITED ARAB EMIRATES (الإمارات)

Express Delivery (UAE) - £9.95

(Express delivery to the UAE. DHL Express Delivery - approximately 2-3 working days delivery service)

 

 

JAPAN (日本)

Express Delivery (Japan) - £9.95

(Express delivery to Japan. DHL Express Delivery - approximately 2-3 working days delivery service)

Australia and New Zealand

 

AUSTRALIA

Standard Delivery - £4.95 (Free on orders over £100)

(For delivery to Australia. Delivery is by DPD Air Classic - Approximately 4-5 working days service)

Express Delivery - £16.96 (Express delivery to Australia. Delivery is by DHL Express - Approximately 2-4 working days service)

 

 

NEW ZEALAND

Express Delivery - £9.95

(Express delivery to New Zealand. Delivery is by DHL Express - Approximately 4-5 working days service) 

EUROPE

 

AUSTRIA (Österreich)

Standard Delivery - £4.95

(Delivery by DPD Europe - Approximately 3-4 working days for delivery)

Express Delivery - £17.09

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

BELGIUM (België | Belgique)

Standard Delivery - FREE

(Delivery by DPD Europe - Approximately 2-3 working days for delivery)

Express Delivery - £12.85

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

DENMARK (Danmark)

Standard Delivery - £4.95 (Free on orders over £75)

(Delivery by DPD Europe - Approximately 3-4 working days for delivery)

Express Delivery - £17.09

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

FINLAND (Suomi)

Express Delivery - £17.09

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

FRANCE

Standard Delivery - FREE

(Delivery by DPD Europe - Approximately 2-3 working days for delivery)

Express Delivery - £14.34

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

GERMANY (Deutschland)

Standard Delivery - FREE

(Delivery by DPD Europe - Approximately 2-3 working days for delivery)

Express Delivery - £14.34

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

GREECE (Ελλάδα)

Express Delivery - £9.95

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

ITALY (Italia)

Standard Delivery - £4.95 (Free on orders over £75)

(Delivery by DPD Europe - Approximately 2-3 working days for delivery)

Express Delivery - £17.09

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

NETHERLANDS (Nederland)

Standard Delivery - FREE

(Delivery by DPD Europe - Approximately 2-4 working days for delivery)

Express Delivery - £12.85

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

NORWAY (Norge)

Express Delivery - £9.95

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

POLAND (Polska)

Standard Delivery - £4.95

(Delivery by DPD Europe - Approximately 2-3 working days for delivery)

Express Delivery - £17.40

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

PORTUGAL

Standard Delivery - £4.95

(Delivery by DPD Europe - Approximately 3-4 working days for delivery)

Express Delivery - £17.09 (DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

RUSSIA (Россия)

Standard Delivery - £19.95

(Sent with Royal mail and delivered by the National Postal Service of Russia - Approximately 3-10 working days for delivery)

 

 

SLOVAKIA (Slovenská republika)

Standard Delivery - £11.95

(Delivery by DPD Europe - Approximately 3-4 working days for delivery)

Express Delivery - £17.40

(DHL Express Delivery - approximately 1-2 working days for delivery)

 

 

SPAIN (España)

Standard Delivery - FREE

(Either DPD or Royal Mail. Approximately 2-4 working days delivery service)

Express Delivery - £17.24

(DHL Express Delivery. Approximately 1-2 working days delivery service. Cut off for ordering is 3pm for same day dispatch)

 

 

SWEDEN (Sverige)

Standard Delivery - £4.95

Express Delivery - £17.09

 

 

SWITZERLAND (Schweiz | Svizzera | Suisse)

Standard Delivery - FREE

Express Delivery - £14.95

 

EUROPE (OTHER) - £19.95

For all other countries within Europe.  Parcels are delivered by your local postal service and will require a signature.  Delivery times will vary depending on your location.

 

North America

 

CANADA

Standard Delivery - £4.95

(DPD Air Delivery - Approximately 3-6 working days delivery service)

 

Express Delivery - £17.54

(DHL Express Delivery - Approximately 2-3 working days delivery service. Cut off for ordering is 3pm for same day dispatch)

 

 

UNITED STATES OF AMERICA

Express Delivery - £4.95 (Free on orders over £75) 

(Approximately 1-3 working day delivery service with DHL. Next Day delivery is available to many territories but orders should be placed by 3pm GMT, Monday to Friday) 

 

(for all other countries, please refer to ‘Rest of World’)

REST OF WORLD

£24.95

International orders are sent via Royal Mail taking an estimated 1 - 10 working days to arrive (delivery times will vary depending on your location). Parcels are delivered by your local postal service and will require a signature. 

FURTHER INFORMATION

 

TRANSIT TIMES & DELIVERY DATES

Transit times listed are approximate, dispatch times can vary depending on busy periods and we recommend that you check the basket/checkout page for estimated dispatch and delivery times for your order.

Please note that all standard delivery dates provided are estimated, and whilst we will make every effort to ensure that you receive your delivery in good time, we cannot guarantee a delivery date for this service.

 

 

DELIVERY NOTES

A signature may be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery or collect from your local depot.

If the courier is unable to deliver your order due to insufficient/incorrect address details, missed delivery or refusal of the parcel, the order may be returned to ourselves. Upon receipt we will issue a store credit for the cost of the goods only, if a refund is preferred please contact us at admin@11degrees.co.uk

For your security, first-time orders may only be shipped to the cardholder's billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.

 

 

RESOLVING ISSUES

Should an error occur with any part of your order we will of course resolve this issue. We do ask that you contact us within 2 days of receiving your order, via email to: admin@11degrees.co.uk or via the contact form on the website to inform us of our error. Please ensure that you retain all of the packaging from your order and the invoice included within your parcel. Failure to retain the enclosed invoice will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution.

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